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How do I check the status of my order?
Upon placing your order, please allow 24-72 hours to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a notification through email. Then you can then track your order by going to this page – TRACK ORDER
How long does shipping take?
Please allow up to 24-72 hours for your order to process, and an additional 3 days to be shipped out. Our fulfillment centers are located around the world. For domestic orders in the United States, it will normally take about 7-16 days. For International orders, please allow up to 5-20 days.
Do you ship Internationally?
Yes! We ship worldwide to ensure that every customer will enjoy their shopping experience with us at NOVA.
What is the return policy?
We accept returns within 30 days of your purchase. To initiate a return, Please navigate to the "Contact Us" page to begin the return process. Items must be unused and in original packaging. For damaged/defective items, contact us immediately for an exchange/refund. Thank you for choosing NOVA!
Is your website secure with my personal information?
Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one time only upon purchasing your product. We never store any information about our customers private details!
Does NOVA Euphoria provide a quality guarantee for all the products being sold?
Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us, and we'll get it addressed! You can always get a free exchange of your product simply by shipping it back to us with image proof sent first.
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